Refund policy

R E F U N D S + E X C H A N G E S

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

Please do not hesitate to reach out to us at sugartownorganics@gmail.com at anytime if you are unhappy with your order.

In most cases, returns are processed as store-credit or exchange due to the nature of our products. However in rare cases, we may accommodate refunds if product is returned due to an allergic reaction or damage/defect. In order to receive store-credit/refund, please reach out to us within 15 days of purchase. There must be 75% or more of the product left in the bottle/jar in order to qualify.

If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For regional orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded. We will also not be able to refund purchases that were made from our stockists, but may qualify for store-credit with proof of purchase.

Sugar Town Organics is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Sugar Town Organics.